Terms and Conditions

By purchasing from Stranded Treasures you have agreed to the following terms and conditions:

Cancellation Policy
Products are made-to-order and production begins shortly after your order is placed. This includes gathering material, creation of the product, and preparing packaging for shipment. Once your order is submitted, requests for changes are no longer available and a cancellation will incur a 20% cancellation fee.  

Return/Exchange Policy 
Products are handcrafted and specially made for your order and we want you to be delighted with your purchase! But if for any reason upon receiving your package there is an issue or you are unsatisfied, please fill out the Return Request Form. In order to receive a refund, item(s) must be returned within 30 days of delivery date in unused condition and in original packaging. Please include your order # or buyer's full name for reference. We recommend that you insure and track your package and use a secure mailing box. Once received a refund for the item(s) amount will be issued to the account the transaction was made from. If no longer available or it is a gift return, a store credit will be issued.

Exchanges are the same process as a Return. Please follow the return process above and place a new order.

Customization-all sales are final.

Parcels Returned due to Incorrect Address/Refused/Unclaimed
Subject to a re-shipping fee or otherwise a 20% cancellation fee if no response within 3 days of being notified.

Lost Parcels
Parcels are deemed as lost by USPS if not received by 30 days (USA) 40 days (International) from the ship date. After this time frame an order will be eligible for a refund.

Shipping Policy
Parcels ship in 1-3 business days. Transit times are estimations by USPS and are not guaranteed. International purchases do not include import duties and taxes and may be due at pickup.

All items are securely packaged in sturdy mailer boxes. Gift ready packaging and optional gift note is available at checkout. A small packing card containing the order number and store information is included for USA orders. (no price in case it is a gift!). For international, all packages include a detailed invoice with pricing information required for reference when passing through Customs for Import duties and taxes. 

Free repair is available within 30 days of your delivery date. After 30 days, repair is available but may incur additional fees. 

Wholesale/Bulk Orders
Wholesale/bulk discounts are not available.  Bulk orders all sales are final, require approval before purchase, additional production time and material and a signature confirmation upon delivery. Bulk orders are unavailable Nov 20-Dec 31.

Copyright & Trademark
All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Stranded Treasures or otherwise used by Stranded Treasures as permitted by law.

User License
Permission is granted to temporarily download one copy of the materials (information or software) on Stranded Treasures web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Stranded Treasures web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Stranded Treasures at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

The materials on Stranded Treasures web site are provided "as is". Stranded Treasures makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Stranded Treasures does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Due to varying computer monitors, product colors may not be an exact match. To ensure a color match, please mail a color swatch. Each item is unique, therefore no two flowers will be exactly alike.

Stranded Treasures products are not marketed or intended for children.

Stranded Treasures makes no claims that products are hypoallergenic.  

In no event shall Stranded Treasures be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Stranded Treasures Internet site, even if Stranded Treasures has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata
The materials appearing on Stranded Treasures web site could include technical, typographical, or photographic errors. Stranded Treasures does not warrant that any of the materials on its web site are accurate, complete, or current. Stranded Treasures may make changes to the materials contained on its web site at any time without notice. Stranded Treasures does not, however, make any commitment to update the materials.

Stranded Treasures has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Stranded Treasures of the site. Use of any such linked web site is at the user's own risk.

Site Terms of Use Modifications
Stranded Treasures may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law
Any claim relating to Stranded Treasures web site shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.